Warranty Terms
All products sold by us carry only carry-in warranty. Shipping charges (To & FRO) to service centre has to be borne by the customer.
- Where the words “Direct Warranty” or “Manufacturer Warranty” are mentioned it means warranty is direct by Manufacturer / Distributor.
- We request the customer to send the copy of our invoice and delivery challan for warranty purposes always when there is a service problem for products. Shipping will be paid by the customer for the same.
- Goods once sold will be accepted for warranty repair / replacement only if they are in good physical condition. Products with broken / burnt pins, pen / pencil markings, cracks, missing / tampered components / warranty stickers damaged will be rejected and considered warranty void in above conditions.
- Warranty clause stand void for damage caused due to mishandling of equipment’s for any reasons causing damage of the products like lack of knowledge, improper handling, electricity problem etc., on the basis that under normal condition there would have been no damage of the product.
- Warranty is against manufacturing defects only, and as per manufacturer’s warranty policy. In case manufacturer has local service center then for warranty the customer has to approach the service center directly with the purchase details.
- Products under warranty will either be repaired or replaced as per manufacturer/ supplier warranty policy.
- We reserve the right to reject material received for warranty without accessories, manuals, Software CD’s / DVD’s & outer box packing.
- Any service litigations or problems have to address directly to manufacturers/distributor/company direct dealer address only. We are not responsible for any litigation thereof.
- Warranty service will be given only where the full payment is made on the due date.
Physical Damage Policy
Physical damage to any product purchased at Veenus Computer swill effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. As a result, Veenus Computers will return any physically damaged Products back to the customer at the customer’s expense