Desktop Support Engineer

Job Overview

Veenus Computers is seeking a skilled Desktop Support Engineer to provide on-site and remote technical support for desktops, laptops, printers, networks, and software applications. The role involves troubleshooting hardware and software issues, ensuring smooth IT operations, and delivering timely technical assistance to clients and internal teams.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and peripherals

• Diagnose and resolve hardware, software, and operating system issues

• Provide on-site and remote technical support to clients

• Perform system upgrades, OS installations, and software deployments

• Troubleshoot basic LAN, Wi-Fi, and internet connectivity issues

• Maintain service reports, documentation, and asset records

• Coordinate with vendors and OEM support for warranty and repairs

• Ensure data security, backups, and antivirus updates

• Deliver prompt and professional customer service

Required Skills

• Strong knowledge of Windows OS, MS Office, and basic networking

• Hands-on experience with desktop/laptop hardware troubleshooting

• Understanding of printers, scanners, and peripheral devices

• Basic knowledge of LAN, TCP/IP, routers, and switches

• Familiarity with antivirus, backup tools, and system security

• Good communication and customer-handling skills

• Ability to work independently and in a team environment

Working Experience

• 0–3 years of experience in Desktop Support or IT Support roles

• Freshers with strong technical knowledge may also apply

Educational Qualification

• Diploma / Bachelor’s Degree in Computer Science, IT, or related field

• Relevant technical certifications are an added advantage

Job Requirements

• Willingness to travel to client locations when required

• Ability to work flexible hours based on support needs

• Strong problem-solving and time-management skills

• Professional attitude and service-oriented mindset

• Immediate or short-notice joiners preferred